SHIPPING & DELIVERY:
WARNING: There might be still some shipping delays due new worldwide pandemic waves.
General Guidelines for Dispatch, Shipping & Delivery:
We ship every day Monday - Friday in our timezone GMT+2. All deliveries take place within 24 hours after confirmed payment.
All items are located in Bulgaria and sent with various carriers.
We carefully pack all orders and if possible use ecologically & environmentally friendly packing.
We try to offer, up to your country, 2 or 3 different shipping options: Economy (slowest/cheapest), Standard (balanced) & Express (fastest/expensive).
Please note the estiminated shipping time by country and postal service due our experience below:
ECONOMY (non public tracking):
Europe: usually 14 - 21 days.
USA, Hong Kong, Singapur, Israel: usually 20 - 30 days.
Australia, Canada, Asia, Africa, South America, Rest of the world: usually 25 - 60 days
STANDARD (Tracked):
Europe: usually 7 - 14 days.
USA, Hong Kong, Singapur, Israel: usually 8 - 21 days.
Australia, Canada, Asia, Africa, South America, Rest of the world: usually 14 - 45 days
EXPRESS (Tracked):
Europe: usually 3 - 10 working days.
USA, Canada, Hong Kong, Singapur, Israel: usually 7 - 14 working days.
Australia, Asia, Africa, South America, Rest of the world: usually 10 - 20 working days
DHL EXPRESS (Tracked):
Worldwide: 1 - 3 working days delivery guarantee. Custom rates! Please contact us upfront!
Please note!
Please double check if your address is correct! Mistakes in addresses are the most common reason for delays, or even worse, lost packages!
Please make sure your adress is correct, after payment and dispatch there is no way to change the address!
Any duties or import taxes and charges are buyers responsibility if not collected in advance by ebay!
Tracking Numbers, if eligible, are added latest 2 days after shipping!
After dispatch we send every customer a confirmation message with important details, please don't ignore these messages in your ebay inbox!
Sometimes there might be delays due bad weather conditions, customs inspection, strike action, limited air transport, etc.., please have understanding.
If your order has not arrived within estiminated delivery times, please contact us and do NOT open a case/dispute yet, often we can check the reason for it.
Delivery times and estiminated delivery time are guidelines. Working days exclude Saturday/Sunday/Holiday/Celebration days.
In case there are any issues, please contact us upfront before leaving a neutral/negative feedback or opening a case. We will do always our very best to resolve any issue/situation as fast as possible.
PAYMENT / FEEDBACK / GENERAL:
Payment: All Payments are handled directly and only by/through ebay.
Feedback: Feedback is important for us and we appreciate and return every received feedback.
Quality: We have a very high quality standard. But please have in mind that herbs and natural products can vary in consistency, color, size ect.. Mother Nature doesn't use a production line.
Issues/Problems: In case there are any issues, please contact us upfront before leaving a neutral/negative feedback or opening a case. We will do always our very best to resolve any issue/situation as fast as possible.
We attempt to display product images as accurately as possible. However, due to lighting and different devices you might be using, the color in the image may vary slightly for the actual color of the product. Product images may show a different as the actual listing price, expire date, net weight or other information. We inform on every listting the exact expiry date and net weight in the listing and product description. Pictures/Images are only for illustration.
Please note that some of our products might have partly, or in rare cases full, bulgarian labeling (see product images in our gallery and or information within the product description)
MONEY-BACK GUARANTEE & RETURNS:
We hope you will love your purchase, however if you need to return it, our return policy lasts 30 days.
In case there are any issues, please contact us upfront before leaving a neutral/negative feedback or opening a case. We will do always our very best to resolve any issue/situation as fast as possible.
Please note!
To be eligible for a return, the item must be unused and in the same condition that you received it.
Please make sure the product is unopened, unused and the seals fully intact.
It must also be in the original packaging and you have to send it back bevor we can issue a replacement or refund.
All returns must be labeled and marked as RETURN OF GOODS electronicly/digitaly at your post office and on the package itself!
IF a return is inevitable we will provide immediatly the full return address via the ebay message system.
If the returned product complies with the above rules we will process the refund within 48 hours.
If 30 days have past by since your purchase, unfortunately we can't offer you a refund or replacement.
Before returning any product please contact us using eBay messaging system.
