Last Updated: 13/03/2018
DELIVERY / DISPATCH:
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We operate on a 3 Working Day handling time-frame, so orders placed may take up to 3 working days to be dispatched.
We cannot guarantee delivery address changes after a sale has been made, the Buyer will need to accept responsibility for providing inaccurate delivery details.
Postage Costs are detailed on each listing under the 'Postage' tab.
Delivery Due Dates are detailed on each listing under the 'Postage' tab.
Next Day Delivery items are sold on the basis of that they are delivered within 24 hours upon date of dispatch, which make take up to 3 working days, although we aim prioritise these orders.
Free Postage does not automatically provide Real-Time tracking data, if you require this please select either the eBay Shutl service or Royal Mail next day.
COMMUNICATION:
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We aim to respond to as much correspondence as possible, however due to the large volume of questions and messages we receive on a daily basis it isn't always feasible or practical to do so.
Where a question has been asked by eBay Messaging that has already been answered through our FAQ's or on a Listing Description, we may not respond back to your message.
Please see the below actions that can help streamline most commonly asked questions:
ITEM NOT RECEIVED:
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If you have not received your item within 10 working days of the item being dispatched, please open an: 'Item not Received' case through your eBay Buyer's Panel.
ITEM NOT AS PICTURED/DESCRIBED:
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Please open an 'Item not as Pictured/Described' case through your eBay Buyer's Panel. You will need to attach pictures and a description of the affected items, and what was not pictured or described correctly.
ITEM FAULTY / DAMAGED / MISSING PIECES:
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Where an Item is Faulty;
Please open an 'Item Doesn't Work or Is Defective' case through your eBay Buyer's Panel. You will need to attach pictures and a description of the affected items, and what is considered faulty.
Where an Item is Damaged;
Please open an 'Item Doesn't Work or Is Defective' case through your eBay Buyer's Panel. You will need to attach pictures and a description of the affected items, and what is considered damaged. Where any damage has been declared on the listing prior to the sale, we will not accept a return / refund using this return reason.
Where an Item is Missing Pieces;
Please open an 'Item Missing Pieces' case through your eBay Buyer's Panel. You will need to attach pictures and a description of the affected items, and what was missing from your package.
Where items have been sold and declared as incomplete prior to the sale, or where pieces have been lost by error of the Buyer, we will not accept a return / refund using this return reason.
CHANGED MY MIND RETURN:
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Depending on the reason for change of mind, please select the appropriate reasons:
Doesn't Fit case– Thought the item was bigger/smaller than actually is.
Changed My Mind case– Decided against the purchase and haven't opened or used it.
Found a Better Price case– Found the same item cheaper elsewhere.
Just Didn't Like It case– Decided against the purchase and haven't opened or used it.
Ordered By Mistake case– Ordered the wrong item in error, haven't opened or used it.
CONTRACT OF SALE:
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We accept from most people, although orders that are suspected or confirmed on behalf of any terrorist or illegal organisations will be declined and reported.
All of our prices are in GB Pound Sterling (£).
To benefit from any multi-buy purchase discounts, please add these to your basket and pay for them together – do not select Buy it Now as this will not deduct any discounts.
We will do our best to ensure each listing is described as accurately as possible, including: product condition, features, dimensions, restrictions, warnings, descriptions and usage options. All pictures used on listings are taken by us (Dandersons), so you will see a picture of the item we are selling.
Please see any and all warnings that are applicable directly under the product header, which may include warnings on age limitations, restricted usage, possible delivery delays, best before end dates, etc.
All items are packaged using as much packaging as is both economical and as environmentally friendly as possible. We will do our best to ensure the goods are as secure as we can make them in transit between us and you. Please ensure you recycle all packaging (once goods have been accepted), for example paper in paper recycling and plastic (including bags) in plastic recycling.
Where necessary, we will keep you as up to date as much as possible regarding stock availability.
We operate on a 3 Working Day handling time-frame, so orders placed may take up to 3 working days to be dispatched.
We cannot guarantee delivery address changes after a sale has been made, the Buyer will need to accept responsibility for providing inaccurate delivery details.
SECURITY AND FRAUD:
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To protect our business interests and reduce fraud we automatically block orders from users who meet any of the following criteria:
• Don't have a PayPal account
• Have received 2 unpaid item(s) recorded on their account within 12 month(s)
• Have a primary delivery address in a location I don't post to
• Have 4 policy breaches reported within 6 month(s)
• Have a Feedback score of -1 or lower
• Have no credit card on file
• Are currently winning or have bought 10 of my items in the last 10 days and have a Feedback score of 5 or lower
Orders that are unpaid will be held in reserve for no longer than 7 days, after this we will assume that this is no longer required and the order will be cancelled and the item returned back to sale. We may report and block buyers who actively place a Best Offer for an item and then do not pay for it.
Please note that eBay abuse will not be tolerated and will be reported. We will report and log all accounts of falsifying feedback, falsifying "non received goods", any blackmail or extortion.
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[ Buyer Fraud Notice: ]
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It is fraudulent to open and claim an 'Item Faulty' case for any case other than a product genuinely being believed to be faulty. Where a faulty case has been opened, we will claim each one directly back from the supplier - where we later learn that an item is not actually faulty and have reason to suspect a fraudulent return has been intentionally made, we may seek compensation and damages by Civil Recovery through County Court, to include recuperation of all applicable costs such as: The initial postage, the cost price of the item, loss of sale value, damage to company reputation and any fines imposed by the supplier or payment handlers, including all legal costs.
It is fraudulent to open and claim an 'Item Not Received' case for any case other than not genuinely receiving the product. Where a non-received case has been opened, we will claim each one directly back from the courier - where we later learn that an item has actually been delivered successfully, we may seek compensation and damages by Civil Recovery through County Court, to include recuperation of all applicable costs such as: The initial postage, the cost price of the item, loss of sale value, damage to company reputation and any fines imposed by the courier or payment handlers, including all legal costs.
A CCJ can leave a permanent mark on your financial record.
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It is a pleasure doing business with you!
