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Product Identifiers
PublisherPenguin Publishing Group
ISBN-100143118447
ISBN-139780143118442
eBay Product ID (ePID)102925596
Product Key Features
Number of Pages352 Pages
LanguageEnglish
Publication NameDifficult Conversations : How to Discuss What Matters Most
SubjectCommunication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year2010
FeaturesRevised
TypeTextbook
Subject AreaLanguage Arts & Disciplines, Self-Help, Psychology, Business & Economics
AuthorDouglas Stone, Bruce Patton, Sheila Heen
FormatUk-B Format Paperback
Dimensions
Item Height0.6 in
Item Weight8.2 Oz
Item Length7.8 in
Item Width5.1 in
Additional Product Features
Edition Number10
Intended AudienceTrade
Reviews"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal
Dewey Edition23/eng/20230119
Grade FromTwelfth Grade
IllustratedYes
Dewey Decimal158.2
Edition DescriptionRevised edition
SynopsisThe 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving, The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving
LC Classification NumberBF637.C45S78 2010
Bewertungen und Rezensionen
Relevanteste Rezensionen
- 30. Jul. 2019
READ NOW; this book is a game changer
This should be required reading for anyone who speaks and/or has interpersonal relationships. I read it slowly and re-read many parts, to ensure I digested everything and found opportunities to practice the new skills/strategies.Bestätigter Kauf: JaArtikelzustand: Gebraucht
- 12. Feb. 2017
A must have! Wish I had it earlier in life.
Bestätigter Kauf: JaArtikelzustand: Neu
- 20. Sep. 2023
worth reading twice
just started reading through for the first time seems to have several good pointsBestätigter Kauf: JaArtikelzustand: Gebraucht
- 03. Mär. 2025
Perfect shape!...
Perfect shape!Bestätigter Kauf: JaArtikelzustand: Gebraucht
