CONTACT US

The best way to contact us is via the "ask seller question link" on the listing, this is eBay's own message function. We aim to respond to all emails within 24 hours, Mon-Friday.

+44 (0) 1924 335577
Customer Services
9am-3pm
Mon-Fri

ebay@ghdstylershop.com
iStock Ltd
3 Avondale Way
Wakefield
West Yorkshire
WF2 7QU

PAYMENTS

PayPal

Preferred payment is via PayPal. Very Easy to use method which is safe and secure for the buyer. By using Paypal your purchase is covered by the paypal protection programme. Please use eBays checkout facility and send payments via Paypal to paypal id: ebay@ghdstylershop.co.uk. Payment must be received within 3 working days of the item purchase.

Cheque / Postal Orders

Please email for payment details

UK Bank Transfer/Bill Payment

Please email for UK account details. Recent changes in UK Bill payment system means that the majority of payments are now received within 2 hours. Goods despatched same working day if payment received before 2pm

International Bank transfer

Please email for UK account details.

We accept payment from overseas buyers in £Sterling, USD or Euro.

Please note if paying via $USD, $AUD or Euro, the rate of exchange will be calculated using HSBC prevailing international conversion rate at the time. Payment must be made within 24hours or an additional cost may be incurred to cover any currency fluctuations.

Telephone payments

All major credit & debit cards accepted. UK Only.
Please contact customer services 9-3pm Mon-Fri
01924 335577

All prices are clearly displayed for our items in £Sterling, $USD $AUD or €Euro and include sales tax (VAT) at the current UK Rate of 20%, where applicable.

DELIVERY INFORMATION & POSTAGE DISCOUNTS

All items being sold are instock and available for immediate dispatch. We aim to ship all orders the same or next working day. Reasonable allowances should be made for orders placed over the weekend or Bank Holidays. The cost of packaging and delivery is clearly displayed on the listing for your information and approval, prior to bidding.

GHD HAIR STRAIGHTENERS

We ship all ghd hair Straightners via FedEx, FedEx International or Royal Mail Special Delivery. All these services are fully insured against loss or damage in transit. A tracking number will be emailed once the goods have been dispatched.

UK Deliveries:

Standard Service 2-3 working days
Next day service, excludes NI, UK Offshore and Scottish Highlands

Europe:

FedEx International 3 working day service.
Often next working day to major cities
To avoid possible delays, please provide telephone number with order.

USA, Canada, New Zealand, Australia

We use FedEx International Airmail service, FedEx quote a 3 working day service, however this service is often working day to the USA.

Rest of World

Please email for details and costs for delivery

ALL OTHER ORDERS

UK Orders
All UK orders are sent via Royal Mail, on service selected
2nd Class - Normally 4-7 working days
1st Class - Normally 1-4 working days
1st Class Recorded - Normally 1-4 working days. Orders sent via Royal Mail 1st Class Recorded Delivery are assigned a tracking number which will be emailed once the goods have been dispatched.
Next Day - Guaranteed Next Working Day. For orders placed before 1pm Monday to Friday, delivery is guaranteed next working day using either FedEx or Royal Mail Special Delivery. A tracking number will be emailed once the goods have been dispatched. Saturday deliveries can be arranged at a surcharge of £4.00 via Royal Mail Special delivery.

If you're not at the delivery address at the time of delivery, a card will be left for you to collect your parcel from your local Royal Mail sorting office. In the unlikely event you don't receive your order, please contact us. For 1st Class deliveries please wait at least 14 days.

International Orders

All international orders are sent Priority Airmail service.
EUROPE: Normally 5-8 working days.
USA: Normally 5-10 working days.
REST OF WORLD: Normally 7-14 working days.

Please note, delivery times to Finland and Norway sometimes take longer due to customs checks on Liquid products. Orders from Brazil can take upto 6 weeks due to customs.

If you're not at the delivery address at the time of delivery, a card will be left for you to collect your parcel from your local Royal Mail sorting office or arrange redelivery via Fedex or Fedex International

In the unlikely event you don't receive your order, please contact us. For 2nd class deliveries or Prioity Airmail deliveries please wait at least 14 days.

POSTAGE DISCOUNTS

We currently offer a postage discount on our lisings when buying a number of the same item, this is automatically applied at checkout. A further postage discount is offered when buying different items. A 50p deduction in the postage costs of each additional item is deducted at checkout.

IMPORTANT INFOMATION NO EU DELIVERIES

For not EU purchases, the seller cannot be held responsible for any customs charges or local taxes which may be payable locally on the goods. The buyer will need to check, prior to ordering, with the relevant authorities in their county regarding any import duties or taxation.

WARRANTY, RETURNS AND DAMAGES

Returns Procedure:

Our 7 day return policy applies only to faulty products, and products that are unopened and unused and are in their original packaging, with all seals intact and in an, as new re-saleable condition. It is your responsibility as the buyer to ensure the product is returned to us in a re-saleable condition and we recommend that you package the product carefully before return.

Please email us at customerservices@bodybeautiful2.com or call us on 01924 335577 to advise us that you need to return your item. Your email should contain your eBay id and reason for returning the goods. Please also advise whether you'd like an alternative product/replacement or a refund. We will then email you a returns number, any returns without the relevant returns number may result in delays in the return being processed.

For any returns of GHD Hair Straightners, the security seals on the boxes MUST be intact, in the event of the seal having been broken the product is not re-saleable.

Unfortunately, we are unable to offer either refunds or replacement of the goods in the unlikely event that the goods do not arrive back with ourselves. The liability in this instance lies with your carrier (Royal Mail etc) and any claims for compensation should be raised with them directly. We recommend that a proof of posting (free) or Recorded Delivery/Special delivery is used for any returns.

In the unlikely event of an incorrect item being sent by ourselves, we will pay the return cost of the item and send out the replacement Free of charge.

Please note that dependant on the reason for the return, we reserve the right to charge for the original carriage and any further costs incurred in sending out a replacement product.

GHD WARRANTY

The GHD styler is covered by a full 2 Year GHD Warranty. This warranty is offered by Jemella Ltd and not the seller. In the unlikely event of the product developing a fault, the seller will provide a pre-paid special delivery envelope for returning the styler directly to GHD for repair/replacement (UK only). GHD will then repair/replace the styler and pay the return postage to yourselves. GHD aim to handle your return with 14 working days of receipt. The GHD warranty is valid in EU member countries only. For returns outside the UK, the buyer will need to cover the cost of returning the item directly to GHD.

Upon receipt of your new styler, we recommend that you register your ghd styler using the 15 digit hologram code. This will both verify the authenticity of your styler and validate your warranty. Please also keep your eBay receipt as proof of purchase, in the unlikely event of a warranty repair during the 2 year warranty period.

DAMAGES:

You must notify us in writing within 24 hours of delivery of any shortage, damage or defect in the product, and obtain a returns number in advance for the item. No returns will be accepted without a relevant returns number.

No claims for damages can be accepted if not advised to us within 24 hours for items delivered by FedEx, unless signed for as damaged on FedEx delivery note. Alternatively, please call FedEx customer services on 01782 576199 quoting your consignment number from your parcel. This obviously does not affect your rights to warranty claims in the unlikely event that your item is received faulty.

We will arrange for our courier, FedEx, to collect FREE OF CHARGE any items that are reported as damaged in transit. Please keep the original packaging. Once received back by ourselves, a replacement will be sent out the same or next working day.

FEEDBACK

We automatically leave positive feedback when a buyer pays for their purchase, we believe this is appropriate as the buyer has fulfilled there obligations by paying for their purchase.

IMPORTANT

In order for us to continue to offer these products at substantially reduced prices, your Feedback and detailed seller ratings are crucial. If you are happy with your product and service levels, can we ask that you leave us a 5-Star rating, anything below this will effect our DSR and will reduce the discounts we receive from eBay on seller fees. If our customers don't complete the star-rating, the Detailed Seller Rating for the transaction defaults to zero. These discounts are crucial to us if we are to keep our costs down and pass on more savings to you and other members.